Support
Waylight · Help for the iOS app and the web app
Questions, bugs, billing or account help: write to us and a human replies, usually within two working days.
Privacy requests (access, export, deletion): privacy@waylightapp.site. Please write from the email address of your account so we can find it.
Frequently asked questions
How do I delete my account?
In the app, open your profile (You), scroll to Account controls and tap Delete account. Deletion is immediate and permanent: your email, saved places, recent searches, preferences and credits are erased. If you can no longer sign in, email privacy@waylightapp.site from your account's address and we will delete it for you.
Deleting your account does not cancel a Premium subscription. Cancel it in Apple settings first (see below) to stop future charges.
How do I manage or cancel Premium?
Premium is billed by Apple. On your iPhone open Settings → your name → Subscriptions → Waylight, then change your plan or tap Cancel Subscription. You keep Premium until the end of the period you have paid for. For refunds, use reportaproblem.apple.com; Apple handles App Store refunds.
I paid but Premium is not active / I changed phones
- Make sure you are signed in to the same Waylight account you used when you subscribed.
- Make sure the phone uses the same Apple ID that made the purchase.
- In the app, open the Premium screen and tap Restore purchases.
Still not working? Email contact@waylightapp.site with your account email and the date of purchase (no card details, please).
How do AI credits work?
The assistant turns a sentence like "somewhere calm, I have 40 minutes" into a route. Every account gets a free assistant request each day. When you run out you can watch a short rewarded ad to get 3 more, or upgrade to Premium for unlimited use. Credits have no cash value and are tied to your account. Everything else in the app (search, routes, comfort filters, navigation) works without credits.
If you watched an ad to the end and did not get your credits, wait a few seconds and reopen the assistant; the reward is confirmed by the ad network. If it still is missing, tell us the approximate time.
What about ads and tracking?
Ads only appear when you choose to watch one for credits. On first use iOS asks whether the app may track you; if you choose Ask App Not to Track, ads are non-personalised. You can change this any time in Settings → Privacy & Security → Tracking. Details in our privacy policy.
Why does the app need my location, and how do I change the permission?
Your location lets the app plan a route from where you are and follow you during navigation. We only ask for access while you use the app, never in the background, and we do not keep a history of where you have been. To change it, open Settings → Privacy & Security → Location Services → Waylight and pick While Using the App or Never. Without location you can still search for a place and choose a starting point by hand.
If your position looks wrong, turn on Precise Location for the app in the same screen and step outside for a moment so GPS can get a fix.
How do I report a problem?
- A problem on a street (broken light, blocked pavement, works): tap the report button on the map, pick a category, and it will be taken into account for routes nearby.
- A wrong route or a bug in the app: email contact@waylightapp.site with what you expected, what happened, the city, your phone model and iOS version, and a screenshot if you can.
- A security vulnerability: see our security.txt; please report privately.
Is a suggested route guaranteed to be safe?
No. Routes and scores come from open map data, city data and user reports, which can be incomplete or out of date. Treat them as suggestions, stay aware of your surroundings, and in an emergency call your local emergency number (112 in the EU). See §8 of our Terms.